Lombard Smiles

Shirley Baker 

on Google

2 weeks ago

If possible I would give zero stars. They called today to reschedule and can’t get us in for 2 months. Then proceeded to tell me it was my insurance at fault, (OHP) through their adoption, because only one Dr contracts. When I questioned how their scheduling mistake could make my insurance be at fault I was rudely told it was a courtesy that insurance was being billed and that if we wanted in sooner we would have to pay. That is gross to treat people on OHP as lower class and to not take responsibility for the office mistake... read more

O. Hanson 

on Google

4 months ago

My last visit was completely horrible. Beforehand I had decent appointments. One of the assistants is lovely!! Outside of that? -maybe you have to catch them on certain days though the last visit was one to remember. I will be switching clinics... The doctor was extremely forceful when numbing no regards to if I was still feeling pain. I basically had to stomach getting a deep feeling drilled while he ignored my tears / body reacting in shakes. He even looked up at the Assistance stating that he was "going to need a shot" af... read more

David Norris 

on Google

4 months ago

This is third appointment at Smiles and they know their practice. On the first appointment, I wanted a cleaning, only to find I needed a root canal and was prescribed to a specialist. Second appoint, I had to have two fillings. I had no pain other than the slight discomfort of a needle to numb my teeth. Third appointment, I finally got my teeth cleaned. The Doc was so great trying to give me as much relief as possible. Gave me a numbing agent, but I’ve had my teeth cleaned before and there isn’t much pleasure in the pr... read more

Maneli Keshavarzi 

on Google

a month ago

There is something very wrong with the management here. I can’t begin to tell you how bad I was treated here. The name of the manager was Rachel. She literally accused me of not showing up when I had physically showed up to this place and they had canceled my appointment without notifying me. Last time I called to make an appointment 2 people put me on hold. They would not give me an appointment and accused me of missing my appointment. This person is literally gaslighting me and lying to my face about missing appointments a... read more

Holly Deja 

on Google

7 months ago

They treat people like people! Dr. Ramirez and staff are just the nicest people! I have a lot of anxiety around the dentist due to previous bad experiences at other places. Dr. Ramirez is very comforting and never made me feel bad about my anxiety and instead is extremely patient and reassuring. Alma and Olivia and all of the front office staff are always very helpful and supportive. The techs/hygienists are always pleasant, friendly and gentle. I don’t remember the name of the gentleman who did my cleaning today but it... read more